Marlene McGann
Training & Advisory Manager
Marlene has explored most aspects of the Hospitality Industry from running catering operations while studying Catering & Hotel Management to involvement in the mining industry boom of the early 80’s right through to Resort Management at some of Australia’s major tourist destinations.
Experienced in both back and front of house, Marlene’s passion for people and travel led her to work in managerial roles ranging from three to five star properties in Front Office; Restaurants; the Great Aussie Pub; Events/Functions; and remote location operations. Marlene’s skills base and accumulated knowledge provides us with a broad first hand experience of the complexities within the industry.
In more recent years Marlene has worked with Government bodies and Training Providers delivering specialist training and advisory services to the private sector in the capacity of Employment & Training Consultant for Albany Chamber of Commerce & Industry (Inc) and Great Southern Regional College of TAFE.
With a vast range of training and facilitation experience extending into personal development, career consultation and conflict resolution, Marlene has enjoyed roles including Recruitment Consultancy and Human Resources Coordination while successfully developing strategies for staff acquisition and retention in the extremely volatile Western Australian market.
Astute in understanding people and their individual motivation Marlene brings to the workplace a deep understanding of issues requiring group passion and team development. She has the keen ability to work both one-on-one and with groups to achieve the balance necessary in building an effective and productive team.
Marlene has qualifications including Certificate IV in Training and Assessment and a Certificate IV in Small Business Management. She brings to our team over 15 years of training knowledge and experience along with an extensive network of interested parties.