Mystery Shopping
hospitalitybiz® can offer our clients a tailor made mystery shopping programme suited to their exact needs to give them valuable feedback on their people, product and services that they offer.
We have the experience and expertise in all areas of hospitality operations and our consultants are industry leaders with proven track records in running and managing leading hotels and successful businesses.
We are able to provide the following Mystery Shopping Programmes:
- Restaurants-Menus and food and beverage service
- Hotels-Accommodation and service
- Pubs and Taverns-Food and beverage service
- Catering Businesses-Food and Beverage service
- Hotels-Functions and Events
- Human Resources-Staff reviews and training needs
We prepare full reports of our findings and our recommendations for our clients implementation.We can also conduct the implementation of these recommendations if the client requests us to do so.We are able to provide our clients with a valuable insight into their operations and services and their people from an Industry experts point of view to assist them to improve their People, Product and Profit.
